Cancelled my supscription but still pays?

[Mica5]

Hi!
Last month I cancelled the sup subscription but you still charged me this month. Why is that?
I would like to refound the pursches for this month please.

[Maxim]

Hey @Mica5,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription 🙂

[Mica5]

I didn't get a confirmation mail. I have cancelled the subscrption again and I haven't got that kind of mail this time either.

[Maxim]

That’s odd. In this case, i’d recommend reaching out to Spotify Support.

Spotify Support can help you out.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

Don’t worry, they’ll be able to take a look backstage at exactly what’s happening. Spotify Support usually replies within 24-48 hours.