Cancelled premium account 2 months ago, keeps billing me.

[adrian777]

Dear Spotify team,

first off, I love the service. I can't use it currently due to personal reasons, but I plan on getting back to my premium account soon.

This is why I cancelled my premium account about two months ago. However, I keep getting billed! I was already billed twice now, even though when I log into my spotify account it clearly says that I am no longer a premium user. I also can't use spotify on my iPad, since I am not a premium user anymore.

I was billed twice in the last 2 months, and thus 20 pounds were removed from my account for no reason - and for me this is a lot since I am a student. I would like to have this money back.

I hope we can solve this issue so I can continue being a spotify premiem user in the future.

Thanks,

Adrian

[Robbie]

Hi there Adrian. No worries - this sounds like one for our payments team, please get in touch with them here. They'll help and get back to you as soon as possible.

[adrian777]

Thanks, will do.