Cancelled premium but account hasn't changed back to a free account

[lorenapearch]

I used the 30 day premium trial and it was due to end on 30th August. I cancelled the subscription on 29th August yet my account says it will remain premium until late October! I shouldn't have been charged as the text I received at the start of the trial said I'd be charged on the 30th. Why is my account still premium after I cancelled it? And have I been charged?

[Alejandro_C]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.

[lorenapearch]

Ah thanks so much

[Jimmmyjojeffrey]

Hey im having a similar problem. I bought my 99p for 3 month deal and it said it would cancel on the 6th but its the 7th today and i still have it