Cancelled premium...still being charged. STOP CHARGING ME and refund my money

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Cancelled premium...still being charged. STOP CHARGING ME and refund my money

sf-bqsuo_ncbb
Casual Listener

I bought premium months ago...I then cancelled a while ago.
I was charged a few days ago. I need this stopped immediately and the last charge refunded because I didn't authorise it.

I need to speak to an actual Spotify rep, NOT just someone in the community.
Do your own job, Spotify!


Also, finally, it took over TEN TIMES trying to post this up due to your ridiculous need to "label" things, because of "Sorry - you can't send this email right now" messages and because I lose all supposedly autosaved data each time a send fails.
Your help system is AWFUL.

1 Reply

Re: Cancelled premium...still being charged. STOP CHARGING ME and refund my money

Rising Star 16 Jollof
Rising Star 16

Hi @sf-bqsuo_ncbb,

Thanks for posting in the Community!

 

I am very sorry about your bad experience so far, and I would like to help you rectify it.

 

Firstly, if you haven't already, please check out this article and see if any of it applies to you.

 

If this doesn't work, please submit a query via the contact form and the Spotify team should be able to help you resolve the issue.

 

Don't hesitate to reply if you need anything else!

JollofRising Star 16
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