Cancelled too early

[Nabsz]

Hi,

A few days ago I cancelled my premium account, so that I won't have to pay the next month. But Spotify immediately cancelled the Premium account even though on the 25th of March, Spotify charged me €9,99 on my Paypal account. So that would mean that I would have atleast have Spotify Premium until the 25th of April. I hope this can still be reactivated, or clarified to me if I am wrong about this.

Thanks in advance,

Nabil

[user-removed]

Hello Nabil, Welcome to the Community!

Can you please check your subscription status at this page or this page?

Cheers,

Vincent

[Nabsz]

On the page you sent me it says my subscription will automatically renew on 02-05-2016.

[user-removed]

So, that means you have premium and if you cancel your Premium subscription before 02-05-2016, you can use Premium until that date.

If you have canceled your Premium subscription, I advice you to check if it is really canceled by looking at the pages linked in my reaction above.

@Nabsz. how and what did you notice that your Premium subscription had ended immediately? And does the desktop app says you are using Premium (on top in the middle)? 

Cheers,

Vincent