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Cancelling a Payment

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Cancelling a Payment

Julian37
Newbie

I had the 3-month trial subscription which just ended today, I was automaticlly charged $9.99 to continue the premium subscription for this month which I have decided I do not want. I have cancelled my Premium subscription and went back to Free, but the premium will continue for this month.  I would like to cancel/refund the $9.99 payment and go to free right away. I couldn't find anywhere to do that, or any phone numbers to speak with a customer service representative.

1 Reply

Re: Cancelling a Payment

Katerina
Moderator
Moderator

Hey there @Julian37.

 

Thanks for posting! Sorry for the delay.

 

You can always check our refund policy here.

 

Let us know if you need more help 🙂

 

 

 

 

KaterinaModerator
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