Cancelling subscription

[mantlep22]

I'm trying to cancel my subscription and I'm having difficulty I've followed the instructions can anyone help please?

[Maxim]

Hey @mantlep22,

Are you seeing any error messages when trying to cancel your subscription?

[mantlep22]

No

[Maxim]

Can you please provide more details about the issue? That'd be great! 🙂

[mantlep22]

No when I click on subscription in my account it does nothing

[Maxim]

That’s odd. Thanks for letting me know.

Just to check, does your account show up as Premium here: http://spoti.fi/2e15Z8R? If not, it’s possible you have a second account, which is the one that needs cancelling. If you’re seeing Free, are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email. I'd then recommend trying to cancel again, from that account.

If this isn’t the case, i'd recommend reaching out to Spotify Support. They’ll be able to take a closer look backstage, and help you to get things canceled:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[mantlep22]

When I go into my account and try to go into subscription it won't allow me to open it

[Maxim]

I’m sorry to hear this. Can you reach out to Spotify's Support folks? They’ll be able to take over and look at this in more detail, don’t worry... 🙂