Reply

Cannot Change e-mail in Account

vaderrex
Casual Listener

Hi

Plan

Free

Country

Australia

Device

Desl Top PC

Operating System

Windows 10

 

My Question or Issue

When I try to edit the e-mail address or my date of birth in my accout profile, it does not let me.  Please see attached.
 The account is not liked to facebook.

Thanks!!!

 

Regards

Kevin

 

[snip - Community Moderator edit]

5 Replies

Rene01
Community Legend

Hi,

What happens  when you press save?

Regards,

René

vaderrex
Casual Listener

Hi René

 

   Thanks for your reply.
   It will not even let me type in the e-mail anbd DOB.

Regards

Kevin

 

Rene01
Community Legend

Hi,

Strange indeed, if your account is linked somehow to facebook it would be explained.

 

I'm able to change it, this is the link I'm using:

https://www.spotify.com/account/profile/

 

You are sure you logon with your username? Not with your email?

 

Regards,

René

vaderrex
Casual Listener

Hi

 

  I have tried logging in with my username and e-mail. Both are the same.

  The only thing it allow me to change are Mobile phone number and Country.

 

Regards

Kevin

 

Rene01
Community Legend

Hi,

It's most likely that you created your Spotify account through Facebook and at some point disconnected your Facebook profile.

Did you?

 

If the account is indeed Facebook-created, sadly it won't be possible for you to edit these details due to technical reasons. 

 

If you like, you can always sign up for a new account through Spotify and transfer your music using this procedure:

https://community.spotify.com/t5/Spotify-Answers/I-created-a-new-account-Can-I-transfer-my-playlists...

 

Regards,

René

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