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I have a Premium Spotify Account and originally created my account using Facebook logon.
I am trying to disconnect from my Facebook logon, but need to use the same email address.
I've found all the articles which tell me that I need to unsubscribe from premium and permanently close account (so I can use the email on my new account) then will have to create a new account.
When I follow these instructions... https://community.spotify.com/t5/Spotify-Answers/How-do-I-close-my-Spotify-Account/ta-p/4663172
However, the problem is that clicking 'Close Account' on Step 3 of 4 just throws me back to Step 1. My account still works and I get not acknowledgement of cancellation.
I've tried in different browsers and the same each time.
Any ideas?
Hi @user-removed!
Just to check - are you trying to keep your accoount but disconnect it from Facebook, or close your Spotify account altogether in order to create a new one?
I'll be right here for your update.
Hi @user-removed !
Thanks for clarifying that for me!
Would it be possible for you to try the steps again, but this time on a differnet device, or by clearing your computer cache before retrying?
Thanks.
Hey @user-removed !
Thanks for trying that!
In this case the information here should allow you to unlink Spotify from your Facebook:
All the best.
Hi @user-removed ,
As long as you have preformed the steps here:
https://support.spotify.com/article/how-to-cancel-your-subscription/
Then your account page should now show the date you free service will start here: https://www.spotify.com/account/subscription/
After that date you should be able to cancel your account with no issues.
If you do run into any more issues though please reply back to this thread and I will be more than happy to assit you further 🙂
Al the best!
Hi!
Well, as you can see by my change in username, it worked!
The issue was obviously that even though I cancelled the membership, I had to wait for the subscription to expire.
Many thanks for your help @Robert_W
Hey @GW4_2 !
So glad to see it is now resolved for you, and thanks for updating me!
I'll be here if you ever need any help in the future 🙂
All the best.
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