Cannot Close Account

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Cannot Close Account

user-removed
Not applicable

I have a Premium Spotify Account and originally created my account using Facebook logon.

 

I am trying to disconnect from my Facebook logon, but need to use the same email address.

 

I've found all the articles which tell me that I need to unsubscribe from premium and permanently close account (so I can use the email on my new account) then will have to create a new account.

 

When I follow these instructions... https://community.spotify.com/t5/Spotify-Answers/How-do-I-close-my-Spotify-Account/ta-p/4663172

 

However, the problem is that clicking 'Close Account' on Step 3 of 4 just throws me back to Step 1. My account still works and I get not acknowledgement of cancellation.

 

I've tried in different browsers and the same each time.

 

Any ideas?

9 Replies

Re: Cannot Close Account

Rock Star 11
Rock Star 11

Hi @user-removed!

 

Just to check - are you trying to keep your accoount but disconnect it from Facebook, or close your Spotify account altogether in order to create a new one?

 

I'll be right here for your update.

Robert_WRock Star 11
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Re: Cannot Close Account

user-removed
Not applicable
Hi,

I’m really just trying to disconnect from Facebook, but I don’t have the
option to disconnect under Settings->Social.

One of the articles I found said this was because I use my Facebook account
to logon to Spotify (which I do), therefore would have to close the account
and create a new Spotify account logon (independent of Facebook).

Hence got to this point.

Many thanks

Re: Cannot Close Account

Rock Star 11
Rock Star 11

Hi @user-removed !

 

Thanks for clarifying that for me!

 

Would it be possible for you to try the steps again, but this time on a differnet device, or by clearing your computer cache before retrying?

 

Thanks.

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Cannot Close Account

user-removed
Not applicable
Hi,

Tried on Windows 10 PC with Chrome and Edge browsers (cleared caches), plus
iPhone Safari.

Sadly, same result. Makes me think it’s a problem with the Spotify website.
Perhaps they don’t want me to leave :)

Thanks

Re: Cannot Close Account

Rock Star 11
Rock Star 11

Hey @user-removed !

 

Thanks for trying that!

 

In this case the information here should allow you to unlink Spotify from your Facebook:

https://community.spotify.com/t5/Spotify-Answers/I-want-to-disconnect-Facebook-from-my-Spotify/ta-p/1308147

 

All the best.

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Cannot Close Account

user-removed
Not applicable
Thanks, but unfortunately it is Option 2 ‘close old account’ which is
failing, as I need to release my email before creating the new account.

Re: Cannot Close Account

Rock Star 11
Rock Star 11

Hi @user-removed ,

 

As long as you have preformed the steps here: 

https://support.spotify.com/article/how-to-cancel-your-subscription/

Then your account page should now show the date you free service will start here: https://www.spotify.com/account/subscription/

 

After that date you should be able to cancel your account with no issues.

 

If you do run into any more issues though please reply back to this thread and I will be more than happy to assit you further :)

 

Al the best!

Robert_WRock Star 11
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Re: Cannot Close Account

GW4_2
Newbie

Hi!

 

Well, as you can see by my change in username, it worked!

 

The issue was obviously that even though I cancelled the membership, I had to wait for the subscription to expire.

 

Many thanks for your help @Robert_W

Highlighted

Re: Cannot Close Account

Rock Star 11
Rock Star 11

Hey @GW4_2 !

 

So glad to see it is now resolved for you, and thanks for updating me!

 

I'll be here if you ever need any help in the future :)

 

All the best.

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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