Cannot Connect using Facebook

[J1ns1ng]

I have been trying to log into my spotify account on my phone and tablet using my Facebook account, which is active and can be logged into. Spotify, however, keeps saying that my username or password are incorrect, something I know to be untrue. Because of this is have no access to my Premium account and therefore all of my music. Someone please help me resolve this issue. I have already tried uninstalling spotify fromy my devices and from Facebook and still no luck.

[Steph_B]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.