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Cannot Create password for my Account

Cannot Create password for my Account

Hello!

 

I'm trying to change my account login method to use username and password but having troubles with emails.

Spotify e-mails never arrived on my hotmail account.

I know that Hotmail is a pain for some domains. Messages are discarded from server without anyone reason, but only you guys can change things.
I have a gmail account but even after I changed on my Facebook account, the e-mail information does not update.

Do you have another way to send e-mails to my account?

 

Reply
1 Reply

Hey @Marcos-Regis, help's here. 

 

If we understand you correctly, you're trying to reset your password but the password reset link isn't going through. 

 

Try resetting your password again, but in an incognito window. Just paste this link: spotify.com/password-reset

 

After that, check both your inbox and spam folder. 

 

If you have a Facebook-created account and want to change your email address to reflect on your Spotify login, you can get in touch with our support team and they should be able to help you out. You can find them here

 

Hope that helps 🙂

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