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Cannot Login On Sonos App

Cannot Login On Sonos App



Country Australia




Operating System

mac os mojave


My Question or Issue


Hi there,

I'm receiving the following error message when trying to log my spotify account into the Sonos app: "The email and password you entered did not match our records. Please try again".

I have just changed my password and verified my email address. Both steps made no difference. 

Any ideas?



3 Replies

Hey @1286575527 


If you created your account using Facebook, follow this to get a device password:

  1. Go to Facebook settings.
  2. Select Security and Login.
  3. Select Use two-factor authentication.
  4. Select App Passwords
  5. Click Generate
  6. Click Generate App Passwords.
  7. If needed, enter your current Facebook password and click Submit.
  8. Enter Spotify, and Facebook will automatically generate a password for you.

That will give you an username and password for use in your Sonos device without having to use Facebook to login.


Hope it helps. 🙂


osorniosSpotify Star
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Hi there


I followed the prescribed steps and I still cannot login to my Spotify account on the Sonos app.


Any further suggestions would be much appreciated.





Hi there @1286575527,


If you're still having difficulties linking your Spotify account to Sonos, we'd suggest reinstalling the Sonos app and giving it another try, following the steps here.


In case the above tactics don't work you can try it on another device and see if that makes a difference.


Hope this helps. Let us know how you get on.

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