Cannot Switch from Premium to Student Plan

[mariaangela]

I have been verified as a student until January 5th, 2020. That is what the page says after I go through verification. There are no other instructions and once you click out of that page...nothing has changed. 

So I was up for renewal today and figured maybe I could go in and renew to another plan....well, spotify charged my paypal account a day prior to the scheduled renewal date so now I am renewed on the family plan again and cannot get my account to switch to student.

Can someone please help me.

I am using Google Chrome, and have also tried icognito tab as well. No luck. I have tried everything that I can think of. Can someone help me out as I would really like to save some money here since school takes every last dime I have left to my name. Ha!

[Brunelicia]

Hi there,

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

I hope this helps! 🙂