Cannot access account and you keep charging me and not repsonding

[eviescholl]

I cannot log into my spotify account and have selected reset password several times however never receive a reset email (i have checked the junk). I have contacted you via the website at least 4 times however have had no response. I am paying for premium each month however have not been able to access for the last 3 months...this is ridiculous!!!!!

[Maxim]

Hey @eviescholl,

The Spotify Support team usually replies within 24-48 hours.

If you still have not gotten a reply:

• Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

• If you got an automated reply email telling you to check the help section or the Community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
• If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check your accounts email address here.