Cannot access account on mobile only

[shazbot1]

Plan

Premium

Country

 USA

Device

(motorola g6)

Operating System

(andriod 8.x)

My Question or Issue

 My account thinks the password is incorrect when I log into spotify from mobile. I tried to use the password reset and upon accessing the account all of my information is gone (starred, following, playlist), as well as the account is marked as being a "free" account rather than a "Premium" account. 

I am currenly logged into the exact same account, using the correct login information on my PC at home. All the information from the parentheses above is present, and the account is correctly marked as a "Premium" account within the account profile link.

I attempted to log out of the account on my mobile phone, and when I tried to log back in I was encountered with the same issue. The password I reset it too (less than 2 minutes ago) would not work and I had to re-reset. The data from the account was still missing and the mobile application was convinced that the account was a "free" account rather than a "Premium" account.

That is about all the information I have to provide for this issue.

[shazbot1]

I have also remained in the 2nd "ghost" account since it's creation and have added bands to some kind of dummy-autoplaylist that is not a starred list, and will not allow me to choose separate songs or even albums (unless I am mistaken) more akin to how Pandora originally functioned and/or the Spotify apps "Radio" function.

[Nico]

Hey @shazbot1! Welcome to the Spotify Community. ^^

Not to worry, your Spotify playlists haven’t disappeared - it sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page ”Can I create multiple accounts?” here for more info.

If you’re definitely logged into the right account, but you’re still not seeing some playlists, I’d suggest reading this Spotify Answer for the correct steps.

Hope this helps! ^^

Peace