Cannot access account to renew Vodafone Plan code.

[pogofish]

Plan

Premium

Country

Scotland

Device

Samsung A52s 5G

Operating System

Android

My Question or Issue

I have recently renewed my plan with entertainment from Vodafone and I'd like to renew the code with Spotify.  However, I have no access to my account to change/update any details.  Only a text box saying to contact Vodafone.

So I did - they told me to contact Spotify!

Can anyone help?

Thanks in advance

B

[Jeremy]

Hi there @pogofish,

Thank you for reaching out to the Community. Sorry to hear that you're not able to access your account. 

Is it that you don't remember your email or password?

We suggest that you check out this and this article and follow the steps that's provided in it.

Let us know how it goes so that we can continue to assist you if you need us to 🙂

Have a great continued weekend!