I have read a few of the Solutions in your Help guides, and I am still unsure and unable of how to solve my problem. Basically, I had my original account that I created through Facebook, using my profile Kavi Mehta, the email [snip], and my Facebook password (I do not know my Spotify details - neither the username or password). Recently, my sister created a Spotify account with the username anjmehta and put in her own email and information. However, when I logged into spotify using my Facebook information (my [snip] email and my corresponding password), I was logged into my sister's anjmehta account. I also noticed that in the top right corner where it shows one's Facebook profile picture it showed my picture, not hers. I assumed that her account was logged into the wrong facebook, and read the Help guide. I went to Spotify preferences and clicked the "Disconnect from Facebook" button. After having done that, I logged out of spotify, and again tried to log in using my Facebook information ([snip] and password). This time I logged in and was confronted with a pop-up that asked me if I was "New to Spotify" or "Already a User" (something like that). I clicked the "Already a User" option but it required me to know my Spotify details, which I do not know. I tried to close this pop-up window but when I did, I got logged out. I logged in again and this time clicked the "New User" option. I then had what appeared to be my Spotify connected to my Facebook, but it did not have my playlists or my followers, and I had a 48 hour free Premium trial. I did some more research to come to the conclusion that I accidentally created a secondary account and read the Help guide titled "Secondary account created". It explained that I could not access my original account until the Premium trial ended. I waited the 48 hours to end and now I have this secondary account without Premium, but still lacking my followers and original playlists. I can find my playlist on Spotify (it is titled Dandy and has 416 tracks) but it is created by the user "124081906". I decided to look at my account information - the secondary account that I am currently logged in to - and found that on my account it shows that my username is 1288943493. I basically want to have my original account back (the one that created the playlist Dandy and is now called user 124081906) and connected to my Facebook, so that I can use my Facebook information to log into spotify (the [snip] email and the password). Please help!!!
Staff / Moderator/ 2 years ago in Social & Random