Cannot access my spotify account

[user-removed]

Good evening,

For a couple of weeks now i'm having trouble accessing my spotify account!!! For some reason it logged out from my PC and Iphone:

I've trying to reset the password but i get this message - The username or email you provided is not associated with an active Spotify account.

So, i tried to create a new one and it says that my email and username are already in use!!! what can i do? On one side is not active and on the other is already being used?

Can you please help me?

Thank you in advance

[jonasherdegen]

Hi @user-removed,

that's a very inconvenience!

Maybe @DasPeter has a good tip for, what to do in such cases...

Quanty

[jonasherdegen]

@Ryan92584 this thread may help you if there will be an ongoing discussion about this!

@user-removed has a similar problem what I've understand so far.

Quanty

[user-removed]

Thank you!

i will contact him!

[jonasherdegen]

Appreciate It! @user-removed

I also have this link for you, try it out and when you get a no-reply Email just reply to get to the support!

Quanty

[DasPeter · Accepted solution]

Hello @user-removed & welcome to the Community!

I'd recommend contacting support directly.

In case you haven't already contacted support, try using this anonymous contact form.

With this contact form you can reach them without access to your Spotify account or the email that was used to create that account.

If you receive an automated email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually answers within 24-48 hours.

Hope this helps! ♫

[user-removed]

Thank you so much!

[jonasherdegen]

Hi @user-removed and @DasPeter,

Sorry to ask but the same link was suggested from me.

(I need this solutions to become Rockstar haha :P)

Quanty

[DasPeter]

Hey @jonasherdegen!

Those are different links. There is a diferrence between the normal contact form and the anonymous contact form.