Cannot access my spotify account

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Cannot access my spotify account

user-removed
Not applicable

Good evening,

 

For a couple of weeks now i'm having trouble accessing my spotify account!!! For some reason it logged out from my PC and Iphone:

I've trying to reset the password but i get this message - The username or email you provided is not associated with an active Spotify account.

So, i tried to create a new one and it says that my email and username are already in use!!! what can i do? On one side is not active and on the other is already being used?

 

Can you please help me?

 

Thank you in advance

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Re: Cannot access my spotify account

DasPeter
Community Legend

Hello @user-removed & welcome to the Community!

I'd recommend contacting support directly.

In case you haven't already contacted support, try using this anonymous contact form.

With this contact form you can reach them without access to your Spotify account or the email that was used to create that account.


If you receive an automated email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually answers within 24-48 hours.

Hope this helps! ♫



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8 Replies

Betreff: Cannot access my spotify account

jonasherdegen
Community Legend

Hi @user-removed,

that's a very inconvenience!

Maybe @DasPeter has a good tip for, what to do in such cases...

 

Quanty

Betreff: Cannot access my spotify account

jonasherdegen
Community Legend

@Ryan92584 this thread may help you if there will be an ongoing discussion about this!

@user-removed has a similar problem what I've understand so far.

 

Quanty

Betreff: Cannot access my spotify account

user-removed
Not applicable

Thank you!

i will contact him!

Betreff: Cannot access my spotify account

jonasherdegen
Community Legend

Appreciate It! @user-removed

I also have this link for you, try it out and when you get a no-reply Email just reply to get to the support!

 

Quanty

Solution!

Re: Cannot access my spotify account

DasPeter
Community Legend

Hello @user-removed & welcome to the Community!

I'd recommend contacting support directly.

In case you haven't already contacted support, try using this anonymous contact form.

With this contact form you can reach them without access to your Spotify account or the email that was used to create that account.


If you receive an automated email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually answers within 24-48 hours.

Hope this helps! ♫



This was a post by DasPeter
If my post helped you to fix your problem  -  Accept as Solution
If you liked my post - Give it a Like
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PM me here




Re: Cannot access my spotify account

user-removed
Not applicable
Thank you so much!

Re: Cannot access my spotify account

jonasherdegen
Community Legend

Hi @user-removed and @DasPeter,

Sorry to ask but the same link was suggested from me.

(I need this solutions to become Rockstar haha :P)

 

Quanty

Re: Cannot access my spotify account

DasPeter
Community Legend

Hey @jonasherdegen!

Those are different links. There is a diferrence between the normal contact form and the anonymous contact form.



This was a post by DasPeter
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