Cannot add family member to subscription bc of iTunes, even though iTunes sub expired days ago.

[ohmigod]

Adding family to Spotify:

I cancelled the family member's iTunes subscription, and let it expire. Two days later, Spotify says I cannot add her to my family subscription because of an existing iTunes subscription. iTunes clearly shows it expired Aug 11, and Spotify has already downgraded her account. How do we get her on the family account?

Thank you!

Roger

[Mara_F · Accepted solution]

Hey @ohmigod! 

Thanks for getting in touch. 

Since we need to check your account, we'd recommend getting in touch with us via email, Facebook or Twitter. 

We'll carry on helping there 🙂 

[ohmigod · Accepted solution]

It just needed a couple days to become available! Just had to be patient and use spotify free.