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Hello, I've just made an account and I would like to buy the three months premium for 99 cents. When I try to do this with PayPal all proceeds normally and after I click "confirm payment and continue" it puts me back on the promotion page. I was never charged the 99 cents, I was never given the premium. Any help would be greatly appreciated.
I have the same problem: read on. You shouls check your Paypal account!
I have juste sent Spotify the following message:
================================
I live in France.
My login name is XXXXXXX. My e-mail: xxx@yyy.fr.
1. I tried to take your promotional offer with a Chromecast: 2 months free trial, for Premium.
2. I tried to use Paypal to subscribe.
3. Your system failed SEVERAL TIMES, pretending my payment service: "Paypal", has a communication problem, telling me to try again, with the assurance that no subscription has been registered.
4. I went to my Paypal account, and found that SEVEN recurring pre-approved payments to Spotify have been registered. Each with a billed amount of 0,01 EUR.
- As of now, I still have no Premium service.
- On your forum, at least a dozen customers had the same complaint (using Paypal -> fail). No response from any of your customer representatives to this problem.
Question 1: How can you run a serious business, with these methods?
Question 2: How can I subscribe using Paypal?
Regards...
same problem here
Waiting on the customer service team for a reply, so far no known solution from community that works...
Update: They probably don't have a proper fix for this yet after all this time, at the end they simply requested I change to a different payment method.
Well, there goes another month without premium, or until they get this fixed (cries inside)
same problem here.
exactly the same problem. Maybe Apple Music is actually better. At least they let me pay for the service whereas spotify apparently doesn't want my money.
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