Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I have been logged out of my account because "my country does not match the one set in my profile". When I click the link to update my profile, I am given no option other than USA. I made this account a matter of weeks ago in New Zealand, have been in New Zealand ever since and have never been to the USA. My IP address states my correct location. How can I change this setting?
Help me pleeeeease!
------------------------------------------------------------------------- Treat others the way you want to be treated! |
Hi there! No I'm using the free service at the moment, however I was planning on going premium once I'd given it a go for a little longer and got used to it. But now I'm locked out by the looks of it!
------------------------------------------------------------------------- Treat others the way you want to be treated! |
Hi again!
Sorry I didn't see that there had been a reply! I checked both links - the first was mostly people who have moved around, my issue is that my account is stuck on USA for some reason. There are no other options in the drop-down menu (I'll attach a photo). The second link didn't work unfortunately.
Thanks for all your help so far 🙂
Hey, sorry for the late reply!
Hmm...That's weird. I tried viewing and it didn't work as well...
Anyway, could you be using an equipement that's confusing your New Zealand location?
This thread offers some insight...
If it's not any help, then I recommend you to use the contact form so that a Spotify staff member can assist you. You follow the right steps and then press the green button at the bottom saying "I still need help". Usually they get back within a couple of days but to speed things up, you can reply to the no-reply email you'll receive, even though it says not to!
Hope this helped more!
K
------------------------------------------------------------------------- Treat others the way you want to be treated! |
------------------------------------------------------------------------- Treat others the way you want to be treated! |
Hi Kate,
I've just done the contact form - hopefully it all works out!
Thanks again,
Gemma
------------------------------------------------------------------------- Treat others the way you want to be treated! |
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…