Cannot change/edit playlist info or connect to facebook

[Zepphon]

Hi, Ive recently just got spotify premium and Ive noticed that I'm not able to edit or change my playlist pictures/profile pictures etc. I am also not able to connect to facebook.
Is there something that can be done about this?
Thanks

EDIT: There is also no album art

[OneByBoo]

Hey there @Zepphon,

thanks for posting in the community !

Can you please provide a bit more info on which system or device you're using.

Just in case you've made more than one account please use this help guide to track accounts listed under you detials you make sure you're using the right one.

Waiting on your update=)

[Zepphon]

Hi, thanks for the reply

I am using Windows 7 and a new Oppo phone with ColorOS 5.2
Let me know if theres any other info I could provide to help
Thanks!

[Zepphon]

EDIT: I also do have a facebook account connected, though it is not letting me find friends on spotify either

[Guido]

Hey @Zepphon.

Thanks for getting back to us.

Let's try a quick reinstallation on your computer first. You can read here how. You can only personalize a playlist on a desktop computer. Check out this page how to do this.

Hope it helps. Let us know if it doesn't or if you have further questions.

Have a nice day.

[Zepphon]

Hi, thanks for the reply,
unfortunately it didn't seem to do anything
any other info I could provide to help the case?
Thanks

[Peter]

Hey @Zepphon.

Thanks for getting back to us - we'll keep at it.

First, could you confirm which of these issues you are experiencing so that we know whic troubleshooting steps to offer you:

• unable to change the cover art of (personal) playlists
• unable to see any cover art (if so, could you specify if this only applies to albums, or does it apply to all your music?)
• unable to change your profile pic, despite being connected to Facebook
• unable to see your Facebook friends in the Friend Feed?

Thanks! We'll be looking out for your reply!