Cannot change my paying details

[rene85]

Wanted to change my paying details from an MasterCard Credit Card to a VISA credit card. Not possible due to an error popping up. Afterwards I tried to change the existing MasterCard Account into paypal but didn't work as well. How shal I change my paying details as the MasterCard Account will be deleted soon! That sucks....

BR,

René

[Alejandro_C]

Hey @rene85, welcome to the Community! 

Does it help if you try again from a different web browser, with an incognito window and delete cache/cookies?

Let us know.

[rene85]

No does not help. Tried it with Internet Explorer and Chrome. I was long time abroad, now my account is deactivated 😞

[rene85]

The Screenshot above is what occurs every time I try to change my payment details. Same with Klarna payment

[Alejandro_C]

Thanks for trying!

We'd recommend checking with your bank that the card you'd like to use meets these requirements. If you still have no luck, get in touch with us via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.