I'm having an issue where it's not updating my region from the EU (Malta) to the UK and is still charging my UK card in Euros...
I can't fix this and now I can't listen to my music EVEN THOUGH it says I'm premium but still locks my account out for being aboard after 14 days.
Solved! Go to Solution.
Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username
Logout, and be sure to use it to login to your account. It's the one with the Premium features.
First of all, you should check your payment receipts to see when was the last payment made:
If everything looks good, try by cancelling your subscription and deleting your payment info. You will still be premium until the remaining days of your subscription are used up.
What I'm suggesting you to do is this:
1. Go to your Subscription and payment overview --> http://spotify.com/account/subscription/
2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.
3. Check the box to 'Remove', and click 'Change' button,
After you've cancelled and removed your payment info, update your country (if you haven't done so already) and resubscribe to Premium with the new card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.
Your payment card country must match your country in profile, an the country of your IP address.