Cannot change the Country to Kosovo

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Cannot change the Country to Kosovo

Aresabazi
Visitor

Hello Spotify , thank you for allowing Balkan Countries to use Spotify . 
We live in Kosova. I bought a Family plan , and it changed my country to Kosova automatically. But my other family members can not change the Country to Kosovo . It says only Serbia . Can you help us please ? 
i cant invite my famoly

to my plan . 

 

 


None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

Kosova

Device

Different 

Operating System

Different 

 

My Question or Issue

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Xenia
Moderator
Moderator

Hi everyone,

 

We really appreciate your reporting this and providing us all the relevant info. 

 

Our developers have investigated this but unfortunately we're unable to change this on our end.

 

We'd suggest reaching out to your Internet Service Provider to ensure that your IP address matches your region and is seen as such to any external services. They should be able to update this through MaxMind.

 

Hope this is helpful but don't hesitate to let us know if you have any further questions!

XeniaModerator
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15 Replies

Elena
Moderator
Moderator

Hey @Aresabazi,

Thanks for reaching out and welcome to the Community! We are happy to have you here 🙂

Did your family members start a Premium Individual subscription with a Serbian payment method? If that is the case, they must cancel their subscription and wait until their account reverts to free. This page shows you how. If they are actually in Kosovo, they should then be able to update their country settings.

If that's not the case or the issue persists, they can try updating their country using an incognito browser page. Sometimes data stored in the browser can cause such behavior and this is an easy way to avoid it. On most browsers this can be done using the Ctrl + Shift + n keys or through the setting menu.

Your family members should also make sure they don't have VPN activated. This might also be interfering with the country settings.

Hope this helps! If there is anything else we can do for you, just keep us posted.

Have a wonderful day 🙂

ElenaModerator
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JonathanB3
Casual Listener

I have same issue too without any subscription. Spotify thinks my IP is in Serbia, but it isn't. 

It is not a problem for me tho, because it shows only in "Edit profile" section. But it can be a problem if I decide to buy a subscription.

opera_DU14IIKoMa.png

Xenia
Moderator
Moderator

Hey folks,

 

Thanks for reporting this to us! We've made the right teams aware of this and they are looking into it.

 

If you're having difficulties changing your country settings, we'd first off recommend you try the following:

If that doesn't work, it'd be great if you could leave a comment with the following details:

  • Your internet provider
  • Troubleshooting steps you tried

We'll keep an eye out for your replies!

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Where words fail, music speaks." - Hans Christian Andersen

ekrapi
Casual Listener

Dear Xenia,

 

Since I am having the same problem I will write the troubleshooting steps up until now.

 

- Different Browser - not working

- Incognito Mode - not working

- Different device - not working

- Mobile Data - not working

- New account - not working
- Didn't have any VPN-s on.

 

My internet provider: IPKO Telecommunications

 

Thanks in advance

ekrapi
Casual Listener

**UPDATE**

 

Trying with Telkos L.L.C. provider works.

 

Tried with IPKO Telecommunications and ArtMotion (They didn't work).

 

Hope I helped someone 🙂

drenu
Newbie

Kosovo ISPs use IPs from Macedonia, Albania and Serbia. Your family members should change country from the same IP you've changed it. Also, try from your computer to change the country for all the family members.

Solution!

Xenia
Moderator
Moderator

Hi everyone,

 

We really appreciate your reporting this and providing us all the relevant info. 

 

Our developers have investigated this but unfortunately we're unable to change this on our end.

 

We'd suggest reaching out to your Internet Service Provider to ensure that your IP address matches your region and is seen as such to any external services. They should be able to update this through MaxMind.

 

Hope this is helpful but don't hesitate to let us know if you have any further questions!

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Where words fail, music speaks." - Hans Christian Andersen

View solution in original post

Maltinaj
Casual Listener

Hey Ekrapi, I just tried with Telkos after reading your comment and it still didn't work :(. Did you also do something else like clear cookies and history and sign in from the beginning or no? 

 

Hope you reply 

Thank you

Maltinaj
Casual Listener
Hey Ekrapi, I just tried with Telkos after reading your comment and it still didn't work :(. Did you also do something else like clear cookies and history and sign in from the beginning or no?



Hope you reply

Thank you

Elena
Moderator
Moderator

Hey @Maltinaj!

 

Thanks for reaching out.

 

If you're still not able to change your country setting, we'd recommend following the steps in @Xenia's last post here and reach out to your Internet service provider.

 

They should be able to get in touch with MaxMind and request for this to be updated via the link above.

 

Keep us in the loop in you still need any help.

ElenaModerator
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artrr123
Visitor
Thank you for this advise,

Unfortunately neither the ISP can change the country to Kosovo, since MaxMind has not listed Kosovo as an option to select. This can be confirm by listing the countries available in https://support.maxmind.com/geoip-data-correction-request/correct-a-geoip-location/

This may change only in case Spotify developers investigate the option to allow users, that are identified by the iplocator with country in Albania or Serbia, to manually change their country to Kosovo. In case this will not work, the users in Kosovo will not be able to use the premium family plan.

We look forward that your team will check this further and give us a possible solution.

Elena
Moderator
Moderator

Hey there @artrr123,

 

Thank you for your answer and for the provided information.

 

In this case we recommend that you reach out to MaxMind directly for more info. Another option is that your ISP chooses Europe in the menu and describes the situation in more detail.

 

Here is the link that you can provide it to your ISP so that they can submit a ticket with MaxMind.

 

We're always one reply away if you have further questions. 

 

Cheers!

ElenaModerator
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ndricim
Casual Listener

Greetings,

My IP at MAXMIND shows Country Code "XK", but still the same problem at Spotify Account, cant change Contry, shows only Albania, Kosovo is not showing up.

 

P.S

I can tell you my IP to verify it yourself.

Ivan
Spotify Legend

Hey @ndricim

 

Thanks for posting - we’re here to help!        
 

If this issue persists even after getting in touch with MaxMind it's a good idea to reach out to your Internet service provider as well. 

 

Make sure you provide this link when contacting them. They'll be able to use it for submitting a ticket to MaxMind. 

 

Hope this helps. Let us know if you have any questions. 

ndricim
Casual Listener

After this what will be the next thing, to end world hunger

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