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Cannot change the Country to Kosovo

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Re: Cannot change the Country to Kosovo

Moderator
Moderator

Hey @Maltinaj!

 

Thanks for reaching out.

 

If you're still not able to change your country setting, we'd recommend following the steps in @Xenia's last post here and reach out to your Internet service provider.

 

They should be able to get in touch with MaxMind and request for this to be updated via the link above.

 

Keep us in the loop in you still need any help.

ElenaModerator
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Re: Cannot change the Country to Kosovo

Visitor
Thank you for this advise,

Unfortunately neither the ISP can change the country to Kosovo, since MaxMind has not listed Kosovo as an option to select. This can be confirm by listing the countries available in https://support.maxmind.com/geoip-data-correction-request/correct-a-geoip-location/

This may change only in case Spotify developers investigate the option to allow users, that are identified by the iplocator with country in Albania or Serbia, to manually change their country to Kosovo. In case this will not work, the users in Kosovo will not be able to use the premium family plan.

We look forward that your team will check this further and give us a possible solution.
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Re: Cannot change the Country to Kosovo

Moderator
Moderator

Hey there @artrr123,

 

Thank you for your answer and for the provided information.

 

In this case we recommend that you reach out to MaxMind directly for more info. Another option is that your ISP chooses Europe in the menu and describes the situation in more detail.

 

Here is the link that you can provide it to your ISP so that they can submit a ticket with MaxMind.

 

We're always one reply away if you have further questions. 

 

Cheers!

ElenaModerator
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