Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
To whomever it may concern,
I have been trying to join the Spotify Premium For Family via the invitation code. However everytime I key in my name and address this error message shows up:
"You can't join this Premium for Family account.
We couldn't confirm that you live at the same address as the main account holder."
I have double checked that the address keyed in is the same as that of the main account holder however the error still persists. If anyone is able to help resolve or reset this issue that would be great!
Regards,
Gabriel
Solved! Go to Solution.
I have the same problem
I have like 10 times, and stupid spotify use a auto bot email back to me with the same answer. This does not solve anything. SPOTIFY DO SOMETHING ABOUT IT!!!
Same here.
I have the same problem. Did you fix yours
Yeah I did! Follow EricG's solution, someone from spotify services contacted me and helped rectify the issue
how does the issue being fixed?
I recently opened a family premium account & have successfully invited my husband and 2 of my children. Can't seem to get my son's account sorted. We first terminated his previous account. Then I invited him and he received the invitation email which prompts you to create a new sign-up. Now we are trying to sign him up again (with different user name). Can anyone help?
We subscribe to the family premium, it was fine at the first 1 year .But it suddenly pop out that “you discovered a Premium feature” Even though it haven’t expired yet. I have tried thousands times to resend a invitation to confirm that we’re in the same address but still doesn’t work and always said that it can’t been verified that I live at the same address as the main account holder, physically we use the same address.
This is really weird and bad experience since I used spotify.
PLZ DO SOMETHING ABOUT IT
Main account holder’s Email:tom10260403@yahoo.com.tw
Sub account email :a0933491220@yahoo.com.tw
Need more information plz contact me via a0933491220@yahoo.com.tw without hesitation
Thanks for your help
HI Spotfiy...
Same issues... You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder.
With Same address and same postal code cant, please advice.... thank you !!!
Same Issue Spotify? what can we do? change the music provider to force you to do something?
I cannot join spotify premium Family. I have the same address as the account holder. I'm getting an error message You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder. HELP! |
Thank you. I followed your instruction and clicked "chat now". I was able to get a support immediately and resolved my issue.
hi please email me if there is a solution to this madness
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…