Cannot find account

[user-removed]

Plan

Family Plan -- I am the account holder

Country

US 

Device

Samsung Galaxy S7

Operating System

Android

I have an account that is a family plan on premium.  I signed out of the app on my phone and now I cannot get back in.  When I sign in to spotify using my email address, it shows only an free account.  I have checked all email address I could have possibly used and I do not use facebook so it is not related to a facebook account.  I have connected my android phone to the computer and it shows 3 users.  My main email account that is showing as a free account, my wifes account that I tried, thinking that it may have been the primary account, and it shows a long cryptic alpha numeric.

How do I find out what my real account information is?

[Jose_M]

Hello there!

Thanks for reaching out. In this case, I'd recommend checking out this Support article on how to find your accounts.

Let me know how this goes!