Cannot get to the stage

[Erin_Baxter]

Plan

Free/Premium

Country

USA

Device

Windows 7 Computer

My Question or Issue

Where do I click in my account to get to the stage?

Can't find it anywhere. I've checked all the settings and options

[OneByBoo]

Hi there @Erin_Baxter,

thanks for reaching out !

What do you mean by "Stage" ? 

Thanks 🙂

[Erin_Baxter]

I don't know what it means. My dad gave me a gift card and it is not working, this is going on for weeks now, and I'm talking to some guy from Spotify on Twitter, and he said he was going to check backstage, and then I did not anything more for almost a week.

So I figured ok I'll go into my account and look at the stage to see if anything is different or if there is somewhere to enter the gift card but there is no stage anywhere in my account.
Is he talking about a real stage at the spotify office where they play the music??

[OneByBoo]

Hi @Erin_Baxter,

thanks for the update !

No worries, i'm here to help.

So you're trying to redeem a gift card on your account ?

Could you please let me know which type of subscription you're currently using ?

Have you tried any special offers suggested by Spotify lately ?

In the meanwhile, this gift cards help page might have the info you need.

However, if you're trying to redeem the gift card on your account overview page at Spotify.com with no luck, please provide the error number or the answer given upon trying.

Thanks for your patience 🙂

[OneByBoo]

Hi @Erin_Baxter,

thanks for the update !

No worries, i'm here to help.

So you're trying to redeem a gift card on your account ?

Could you please let me know which type of subscription you're currently using ?

Have you tried any special offers suggested by Spotify lately ?

In the meanwhile, this gift cards help page might have the info you need.

However, if you're trying to redeem the gift card on your account overview page at Spotify.com with no luck, please provide the error number or the answer given upon trying.

Thanks for your patience 🙂