Announcements
We're aware that some of you are currently experiencing issues with redeeming your gift cards! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Cannot join Premium for Family

Cannot join Premium for Family

In addition to the subject line, this text appears:

"Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the Family plan."

 

Then you are supposed to click the green button with this text:

"SWITCH ACCOUNTS"

 

When you click switch accounts a nw logon screen appears. No explanation at all. It all disappears in thin air.

 

I have added my two children successfully. My wife has ended her Premium account, but gets the above cannot join message repeatedly. Don't understand the way out of this. Spotify close to losing a customer. Any help appreciated.

Reply
2 Replies

Hi @jeg67! Sorry to hear that you've run into this spot of trouble. By chance could you have your wife attempt to enroll into the plan while in an incognito browser window? It is possible that there are some cookies cached that are causing this issue to appear. Please let me know how that goes. Cheers!

Good evening, I'm having the same issue. I tried the suggestion of going through incognito and received same message.
I was a free user invited to my husband family account.

Thank you for any help!

Suggested posts