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Plan
Premium
Country
US
Device
Samsung Galaxy 8
Operating System
Android
My Question or Issue
I am currently moved to free account, however I joined the family before. Some weeks ago (it took a while before I realized an issue and I post here) I started to be not able to log on my mobile device into spotify app. It was weird behaviour. Spotify says I went to free account. Surprisingly, as my dad says, there is a counter for joining the family. It is kind of restricting me to join the family now. And before that counter (restriction) is reset, I cannot accept any invitation (we tried to invite me again).
Could you please help?
Hey @PGTomsk, welcome to the Community!
Sorry to hear you're having trouble with this.
Do you have any trouble accepting the ivnite to the plan using an incognito window? What about with a different device?
Let us know how it goes.
what is "incognito window"?
Actually the invite works, I mean I accepted the invite and was in the app for a couple of days in June. Then in some morning my phone dropped me to sign in page. And when I enter the credentials it does not let me in anymore.
I tried on both smartphones that I have. I also use the app on the Windows PC - same thing, I cannot login. When I log into the website - then I see that I am not part of the family plan anymore.
My dad then tested with the new invite and he told me that I cannot enter into family anymore and he experienced this problem earlier and suggested to "rask support to reset the counter, there is a restriction to how many times you can join families". My account actually joined the family in April. Then there was some problem, and I rejoined the family in June again via new invitation.
"here" you have
1. support site - I reviewed many articles, I did not find solution
2. community - I am using it having a current thread, do I do it incorrectly?
3. contact us - I sent an email, but no reply.
4. tweeter - unfortunately this is the only thing I did not try as I do not have that acount.
What exactly is your suggestion? I feel like I am following it, but it is not helpful.
Hey @PGTomsk.
Thanks for getting back in touch.
If you've reached out to us via email, it's best to wait for our team to get back in touch with you.
Be sure to keep an eye on that inbox 🙂
Support via email indeed gave me a feedback. Here it is in quote:
We have some quick options we think can help you:
All the best
I followed step 1. And I am now at step 2.
I do not find any helpful support actually. What should I test, what should I try. Everyone is telling me to search for solution myself, and if I fail - post it "somewhere", where I get the same initial recommendation 😞 disappointed.
Hey @PGTomsk.
The email you received is an automated response. Could you let us know if someone got in touch with you after the initial email you received?
Looking forward to your reply 🙂
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