Help Wizard

Step 1


Cannot log in anywhere but website.

Cannot log in anywhere but website.



Can anyone help me with logging in - I am connected via my facebook account. When I try to log in on the iPhone App it says "Login failed Could not establish a connection Spotify connection." When I try to log on to the application on my computer it says "Service is temporarily unavailable, please try again later". This has been happening over the last 24 hours ever since I got my account. 


3 Replies

Hey @ceva034, Welcome to the community! 🙂


  1. Did this start happening after a specific update?
  2. What country are you streaming from?
  3. What is your current spotify version?
  4. What device are you using?
  5. What is your devices OS?
  6. Have you tried a clean reinstall? (Note: This will remove any saved offline tracks and cache)

I only just signed up to spotify premium again and it has happened ever since I resigned up and tried to log in. I am streaming from New Zealand. I am using the latest spotify version on both my laptop and iPhone (downloaded both again within the last 24 hours). Laptop i am running OS X El Capitan - version 10.11.1, iPhone I am iOS 9.1. I have tried a clean restart.

Hey @ceva034,


Welcome to the Spotify Community.


Sorry to hear you're having trouble with your account at the moment.


We'll be happy to help you out. The best thing to do would be to get in touch via our contact form and we'll discuss this by email.




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