Cannot log in to Premium account. Support ignoring me.

[adamscottglassp]

Hi all,

I haven't been able to log in to my premium account for a few days now. If I try to log in with Facebook it says "wrong username/password. If I try to log in with a username or password it says the same. If I try to reset my password it says that my email address is not associated with a Spotify account. If I try to sign up again it says that my email address is already associated with a Spotify account.

I have contacted support three times with zero response. @Spotifycares started helping and then stopped and started ignoring me instead.

Anyone got any ideas on this?

Thanks,

Adam

[OviiiOne]

I escalated this to Support, you'll hear fromm them soon.

[adamscottglassp]

Oo, thank you!

[Teresa]

Hi, @adamscottglassp!

Sorry for the delay. I'll make sure your case is with the right people and give it a bump for you too.

Cheers,

Teresa