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Cannot log in with facebook account

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Cannot log in with facebook account

Hello!

 

Today I changed my password on Facebook, and now I can't log in on Spotify app on my laptop (Windows 7 - 64bit). It says that the e-mail or password are wrong. 

 

But I am able to connect to the Spotify website, and to Facebook.

 

I already tried re-installing it, but nothing changed.

 

Help, please!

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Marked as solution

Hi! Welcome to the community! Please note that Spotify will not recognize certain special characters within passwords that Facebook will allow. That said, change your password for a brief moment to something that doesn't contain any special characters and let me know if this works for you. 

 

Also, try clicking play on this page. It should force a login to Spotify since you are already logged into Facebook.

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Marked as solution

Hi! Welcome to the community! Please note that Spotify will not recognize certain special characters within passwords that Facebook will allow. That said, change your password for a brief moment to something that doesn't contain any special characters and let me know if this works for you. 

 

Also, try clicking play on this page. It should force a login to Spotify since you are already logged into Facebook.

Thank you!

Clicking the link in this thread didn't work for me. I've not been able to log into Spotify through either Android or Windows Spotify app for a few days now. I started Spotify less than 3 months ago with a gift card from a friend, liked it so much I added my credit card information but now can't login with my facebook credentials at all.  I have always used facebook account to connect to Spotify. Here's what I've tried so far.

 

Phone:

Rebooted phone, it has no removable battery.

Forced stopped and cleared all Spotify data.

Force stopped and cleared all Facebook data.

Uninstalled an re-installed Spotify on Android.

Checked for Android firmware updates - Phone has latest version.

Installed latest Spotify update

 

PC:

-Logged into Facebook, removed Spotify as an app.

-Removed extra security, code generator, https browsing

-I can log into http://spotify.com with Facebook account credentials - PC app and Android still don't recognize me and label me as a 10 digit username. When I try to sign in with the 10 digit username using my Facebook password is says invalid. When I click on the Forgot my password link it shows my Spotify is connected to Facebook and I must change my Facebook password, but don't think I should have to, since everything else works except Spotify.

-Spotify.com under my account is showing a cryptic e-mail address for me and a different 10 digit username. It says I have to change the e-mail setting through Facebook. I check it in Facebook account settings and e-mail appears correct.

-I've tried the link on Spotify.com to manually connect to Facebook but it says it's already connected.

 

Please help, love Spotify but reaching the end of my rope..

 

 

I seemed to have fixed it myself on PC by logging into Facebook, clicking Music on left column, clicking Start Spotify on right column after the Spotify PC launches and it thinks I'm the 10 digit username I clicked on I'm a new user and that must've generated or forced my Spotify account to link back up to Facebook. Very unintuitive since I have been using Spotify for nearly 3 months. Once in, all my playlists are still there. So good to go.  Android phone works again too!

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