Cannot log into account – living in a diff country, forgotten password, email no longer active

[hellochrismiss]

Hi I am having trouble logging into Spotify, my account name is hellochrismiss. I logged in using my Facebook account when I lived in Australia. I cannot remember my password, the email associated with my account is no longer active so I cannot view the new password when I reset and I live in the Philippines now. I tried sending a message on the help page but after hitting submit, I am informed that I will be contacted via the defunct email...  Please help.

[gnovella16]

Hey there!

This is something for our Accounts team. Get in touch via https://www.spotify.com/about-us/contact/contact-spotify-account or via Twitter @SpotifyCares.

Let us know how it goes.

[hellochrismiss]

UPDATE:

I can send a message via https://www.spotify.com/about-us/contact/contact-spotify-account - but I'm getting the same information, that I will be contacted via the email that no longer works. I have no option to change that email address since I don't have my password.

Still waiting to hear on Twitter.

// 

Okay thank you for getting back to me so soon. I'll do that and let you know how it goes! Cheers

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@gnovella16 wrote:

Hey there!

This is something for our Accounts team. Get in touch via https://www.spotify.com/about-us/contact/contact-spotify-account or via Twitter @SpotifyCares.

Let us know how it goes.

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