Cannot log into account

[kaylor154]

I am on the family plan.  When I want to listen to music it will only allow me to press SHUFFLE.  Please help. 

It sends a message to my email but will not allow me to do anything.

[FabianS_Bogota]

Hey @kaylor154!

It's not cool that this happens. If you were on a Premium for Family plan, the best thing to do is get in contact with the account owner to invite you again. 

If you still can't get back, the support team should be able to help you out. You can reach them on Facebook or Twitter at @SpotifyCares or via email here.

Cheers!