Free (was Premium)
Hey guys, I've just returned from travelling and have also downgraded to free (was all working fine on Premium). Now I can't log into the app despite checking my location is set to GB in my account on my laptop as it suggests. It just says I can't access Spotify over 14 days being abroad but I'm not abroad.
Can anyone help? I've tried everything I can think of...deleting and redownloading app, resetting password etc.
Solved! Go to Solution.
Hey there @Bonlet1,
Sorry to hear you're still having difficulties accessing your account. Can you try using the web player before logging in to your account on the phone again? Make sure you're not using any VPN or Proxy so your location can be detected correctly.
Hope this works. Let us know how it goes.