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Cannot log on through app

Cannot log on through app

I have Spotify on my phone and it is prompting me to log in. Which is strange, I never log out. Anyways, I log in using Facebook and it shows connected through Facebook. But when it goes back to log in page, it says that the log in is incorrect. It won't let me in. I go to the desktop site to log in and ur says I'm logged in through Facebook. I have tried restarting my phone, uninstalling the app and reinstalling it and nothing seems to be working. Tried to contact Spotify and they sent me an email basically to try the troubleshooting, which i have done already. I'm getting very frustrated. Please someone help if you can.
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3 Replies

Take a look at the solution on

https://community.spotify.com/t5/Help-iOS-iPhone-iPad/Keep-getting-requested-to-login/m-p/147402#M69...

 

 

Let me know how you get on 🙂

 

Hope I've helped you today 🙂
Keep it Spotify!
Have a Fab Day 🙂

I can't get into that link. It keeps saying it has too many redirects. I've tried copy and pasting it as well. Nothing is working.


Login to Spotify and go here: https://www.spotify.com/us/account/set-device-password/

Note: You can also get to the above link by going to your profile in Spotify.

You'll need to use the device ID that they give you (can't figure out how to change it), and you'll need to click the button to send you an email, which gives you another link that allows you to set your device password.

Tip: save your device username in Notes on you iPhone so you can copy/paste.

Now in the Spotify app on your iPhone don't login using Facebook but login using your Spotify details (the device UID and password you set earlier).

And NOW - offline mode works as expected! I'll take this as the new way they are implementing offline mode. A bit bass-ackwards in letting us know but I'll certainly take it.

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