Cannot login. Authentication Failed.

[DoubleOH]

Hi,

I can't login into my account since like a week ago. I thought it was an issue on your end. I don't actually remember what password I used, so I tried several of them and some say "Incorrect username or password" and some "Authentication Failed. Try again.", so uh... yeah. I suspect I've been hacked, if I try "Forgot password" I don't get the email on any of my emails.

I had to create another account just to post this.

My original account is: 'jazzcz'

Can you do anything?

Thanks.

[bobo131]

I have the same issue on my premium account, although I can login on my desktop client for about 4 seconds before it kicks me back to the log in page with a password error. On other platforms it just says I have the wrong username and/or password,

also tried to change my passwords but none of the e mails get to me.

[EthanS1]

Hello 

@DoubleOH @bobo131,

Please reach out to support so we can get this issue fixed for you 🙂

Spotify Support can try to look into this for you.

Contact Spotify (via Email): https://support.spotify.com/contact-spotify-anonymous/
Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Twitter: https://twitter.com/spotifycares - Drop a DM 🙂

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