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Cannot login after being added to the family account

Cannot login after being added to the family account

Avatar of ThatBlackCat
Casual Listener
2016-10-25 06:57 PM
I just upgraded my Spotify premium account to a family account so my mom and dad can also use Spotify premium. However after I added her account to the family account, of which I'm the admin, she could not login on her Spotify account anymore. How can we solve this? We've tried changing the password and closing the app.
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Avatar of Maxim
Spotify Star
Spotify Star
2016-10-25 07:22 PM

Hey @ThatBlackCat,

 

Is she seeing an error message when trying to log into Spotify?

MaximSpotify Star
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Avatar of ThatBlackCat
Casual Listener
2016-10-28 07:16 PM
Yeah she does.
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Avatar of Maxim
Spotify Star
Spotify Star
2016-10-28 07:30 PM

It'd be great if you could send me the error message.

MaximSpotify Star
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Note: I'm not a Spotify employee.
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