Cannot login and still being charged (canceled associated Facebook & email address)

[user-removed]

I signed with Spotify years ago (premium subscription) using my Facebook account. However, I canceled Facebook a few months ago. As a result, I was logged out of Spotify on my Android phone. I went to log in using my Facebook email address, to reset the password so I could access my Spotify account, but that email address has been discontinued as well (school address), so I can't access the password reset link. I am still being charged for my Spotify account each month. Is there a way to access my original Spotify account to transfer or cancel my subscription?

[osornios]

Hey @user-removed 

If you created your Spotify account with Facebook, you need to create a new account with a different email address from the one you use for Facebook. That will give you a Spotify username, so you won't have to rely on a Facebook account.

Once you have this new account, fill out the contact form, and someone from Spotify will be happy to help you migrate your Premium privileges, library, playlists, friends, etc. to this new account.

Hope it helps. 🙂

[nelsoncassis]

• I am charged for the service and was told that was finished 2 months ago 

[Yordan]

Hey @nelsoncassis,

Welcome to the Community and thanks for reaching out!

I recommend checking out this article, as has some useful info on the topic.

Cheers 🤘