Cannot login on Android

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Cannot login on Android

1217954936
Regular

Device

Pixel 2

Operating System

Android 10

 

My Question or Issue

Hello, since today I am having issues logging in from my Pixel phone. Logging in on a desktop, or Chrome mobile works. I have tried

- uninstalling

- wiping cache

- login with Facebook

- login with password

- login without password (email link)

 

What should I do?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

1217954936
Regular
Disconnected Spotify, logged in with PWD in browser, changed country, and it solved the issue on Android... -_-

I wish the messaging was more helpful instead of "You're offline"

View solution in original post

6 Replies

Elena
Moderator
Moderator

Hey there @1217954936,

 

Thanks for getting in touch with us.

 

We'd suggest you to click here and reset the password. Then you can try again logging into the account with the new password and your email address or username.

 

If you receive an error message, you can send us a screenshot of it. We'll take a look.

 

Keep us posted! If you have questions, you know where to find us.

ElenaModerator
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1217954936
Regular

Hey Elena

 

Did that already, both using numeric username and email. Spotify doesn't let me take screenshots, but error is "You're offline, check your connection and try again"...which I am not 🙂 

Elena
Moderator
Moderator

Hey @1217954936,

 

Thanks for getting back to us.

 

In this case we'd recommend that you follow these steps and run a clean reinstall. This will make sure that no old cached files are causing issues.

 

If that doesn't help, it'd be a good idea to let us know if this happens with 3/4G, Wi-Fi, or both, and trying with a different network if possible.

 

Let us know how it goes. If you have questions, don't hesitate to reach out to us.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

1217954936
Regular
Unfortunately none of that helped.

My next test will be to create a new account and check if it's account dependent, rather than device.

1217954936
Regular
New account works 😞

So something wrong with the original account on Android
Solution!

1217954936
Regular
Disconnected Spotify, logged in with PWD in browser, changed country, and it solved the issue on Android... -_-

I wish the messaging was more helpful instead of "You're offline"

View solution in original post

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