Cannot login or reset password - account not "active"

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Cannot login or reset password - account not "active"

fireshadowed
Newbie

I suddenly cannot login to my Spotify account, either through the desktop or the web player.  In the desktop player it says that my username/password are incorrect.  In the web player it said "authentication failed" and then when I tried to reset my password it said that my username or email is not associated with an active Spotify account.

 

Please help!!

 

(I do not sign in with Facebook.)

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