Cannot login, see account details or reset password

[Nanabel]

I've been kicked out of my spotify on my laptop and phone. It won't work with my Sonos either. When I try to go to my account details or login, I get this:

www.spotify.com redirected you too many times.

I also cannot reset my password. Literally, nothing happens. 

I suspect I need to update my credit card details. I have Premium, but I can't get to the page. 

If i'm on the community page, I am logged in. If i'm on the spotify.com page, it doesn't recognize my username nor my email address. 

This has been all weekend. Can someone please help.

[Alejandro_C]

Hey @Nanabel, welcome to the Community!

Have you tried following these troubleshooting steps? If they don't help, you can contact our Accounts team via this contact form, on Twitter with the@SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.

[Nanabel]

Yep I did. Ended up creating a whole new account, which is fine but I'd love to have my old playlists brought over to my new account if possible?

[Alejandro_C]

No worries!

We can definitely help you out transferring Your Music, your playlists and your followers. Just contact us thrpugh the links above and we'll take care of that 🙂