Cannot login to spotify with facebook, email, usermane, or anything!

[1225169458]

So it has been about a month of trying now, I have been to the Q&A, the FAQ, the support emails and there is still nothing I can find to help! I cannot connect to Spotify with my facebook, it will say logging in, it will login and then go back to the login screen and tell me that the username and/or password are incorrect. Then I will use my actual email and login and it will log me in, then go back to the login screen and say the username and/or password are incorrect, err: 3. When i go to reset my password, it says there is no username/email associated with spotify BUT when I go to sign up again, it says my email address is already taken. Now the problem has gone as far as if i press login on my web browser, i get a redirect loop error and then when you go to a support page, I AM LOGGED IN BUT CAN NOT PRESS ACCOUNT OR ANYTHING!!! I have reinstalled spotify, emailed spotify, removed app from facebook, i have tried it all. Please can an actual person help me instead of sending me automated emails like i am some idiot who forgot their password.

[Oreste]

Hi there.

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can lend you a hand with this. You can get in touch with them from any of our social media help sites: @SpotifyCares and SpotifyCares, just send them a private message with your account's email address.

You can also use our Contact Form to get email support. If you already sent an email and you got an automated reply telling you to check the help section or the community, feel free to reply back to it saying you still need help, even if it's from a no-reply address.

Don't hesitate to drop us a message if you need us again 🙂

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[32382]

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