Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Cannot login to the app on Windows or iPhone, but I can login to the website

Cannot login to the app on Windows or iPhone, but I can login to the website

Hi all,

 

I've tried using a different browser, logging out of facebook and logging in again, reseting my password (from the app), re-installing and re-starting spotify.

 

I've also looked in the board and found someone with a very similar problem as me too, but the resoluitoin there didn't solve my problem.
https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Cannot-log-in-to-Spotify-App-but-ca...

I've recently upgraded to premium and this is my first month as a paying user.

Reply
1 Reply

Just noticed from my credit card statemeht that I've got refunded by spotify, so now I'm worried about why I can't access my account. I've had this account for ages and created quite a few playlists, it would be awful to lose access to it now...

Suggested posts