Cannot raise a response from Spoitfy

[guymasters]

My account has been re-set, I am still being billed for Premium which I have had for 2 years, I cannot get into my original account to delete the credit card and add it to the new account I have been forced to create (loosing all playlists etc), not a single response frim Spotify, however, they did send me a customer satisfaction survey email today - bearing in mind I have not been 'served' it was a little premature! Please, someone at Spotify make contact! Guy Masters (you'll find 2 accounts for me!)

[dinomight]

Hi, welcome to the community and sorry to hear about your account issues! I will escalate this right away so Spotify staff can get back to you on this. Thanks!

[Pete]

Hey @guymasters

I can see we responded to your support request yesterday. Could you check your spam/junk folder just in case?