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Cannot raise a response from Spoitfy

Cannot raise a response from Spoitfy

My account has been re-set, I am still being billed for Premium which I have had for 2 years, I cannot get into my original account to delete the credit card and add it to the new account I have been forced to create (loosing all playlists etc), not a single response frim Spotify, however, they did send me a customer satisfaction survey email today - bearing in mind I have not been 'served' it was a little premature! Please, someone at Spotify make contact! Guy Masters (you'll find 2 accounts for me!)

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Hi, welcome to the community and sorry to hear about your account issues! I will escalate this right away so Spotify staff can get back to you on this. Thanks!

dinomightSpotify Star
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Hey @guymasters

 

I can see we responded to your support request yesterday. Could you check your spam/junk folder just in case?

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